ACEPH Privacy Policy and How We Safeguard Your Information Everything you need

Welcome to ACEPH, and thank you for taking the time to read this. We know that signing up for an online gaming site comes with questions, especially when it comes to your personal information. That concern is completely understandable. That is exactly why ACEPH keeps things open and straightforward — we want you to see exactly what we gather, the reason behind each piece of data, and the steps we take to keep everything protected.

This privacy policy is written with Filipino players in mind, so the language is kept clear and easy to follow. Our goal is simple: every time you log in to ACEPH, you can feel at ease knowing your information is handled with care and stays in safe hands.

ACEPH does not sell your personal information, period. We never pass your details to advertising networks or any outside party. Your data is used for one purpose only — to make your experience on the platform smoother, faster, and more enjoyable.

ACEPH keeps data collection to a minimum. We only gather what is genuinely necessary to run the platform, so you never have to worry about being asked for details that serve no clear purpose. Fewer forms to fill out, less clutter, and more time focused on the games you enjoy. If we do not need a piece of information, we simply do not ask for it.

Details You Share With Us Directly

• What We Gather at Registration When you create an account, we ask for your full name, mobile number, email address (only if you choose to provide it), and your date of birth.
• Identity Verification (KYC Checks) We also request your National ID or passport number together with your residential address when you register.
• Payment-Related Details For identity verification, we may request your mobile wallet number. Please note that ACEPH does not collect full card numbers or complete bank account details at any point.
• Support Conversations and Records Your messages sent through live chat or email are kept on file as well.

Details Collected Automatically

• This covers your device type, operating system, and the browser you are using.
• Your IP address and approximate location are also captured.
• Your betting history and all transaction records on the platform belong to this group.
• Login timestamps and your activity logs on ACEPH are recorded too.
• Cookie and browsing data are likewise collected, with more details explained in Section 5.

At ACEPH, we don't gather data just for the sake of it. Every piece of personal information we ask for has a clear job and a specific purpose, and we never go beyond what the platform actually needs to serve you.

• Managing Your Account Handles the essentials — signing in, verifying your identity, and keeping your account safe from any unauthorized access.
• Handling Your Payments Covers the flow of funds — from crediting your deposit the moment it lands to releasing your withdrawal once the request is approved.
• Betting and Gaming Services Keeps the games moving — accepting your bets, settling the results, and paying out your winnings without the usual hassle.
• Support and Assistance Gives our support crew what they need to answer your questions, look into your complaints, and help you sort out any concern.
• Promos and Bonus Offers We will only reach out with promo updates once you have given the go-signal, and when you do opt in, you will get offers that actually match how you play.
• Preventing Fraud Lets us catch anything unusual early, so we can block fraud and keep your funds protected from suspicious activity.
• Meeting Legal Requirements Makes sure we stay within the rules set by regulators — like PAGCOR here in the Philippines — so the platform keeps operating as a licensed and accountable gaming site.
• Service Improvements Analytical data helps us see how players use the platform, so every update we make is aimed at giving you a smoother experience.

Rest assured, your information will never be sold for advertising purposes. You also have the freedom to stop receiving promotional messages at any time you choose.

ACEPH does not sell your personal information to third parties. There are only a few limited situations where we may share data, and those are listed below.

• Payment Processors Only the details needed to complete your transactions are shared with GCash, Maya, and online banking.
• Technology Service Providers These are reliable partners who handle server hosting or security checks. They are also bound to keep your data private and cannot pass it on to anyone.
• Meeting Legal Requirements Data may be shared when a valid court order or a government directive requires us to do so.
• Fraud Investigations To help with investigations that involve financial fraud or cybercrime.

ACEPH uses cookies to make your visit smoother and more personal. Cookies are tiny files that your browser saves on your device.

• Essential Cookies Essential cookies keep you logged in and help protect the platform. You cannot turn these off.
• Functional Cookies These remember your preferences, such as the language you choose or how you like your pages set up.
• Analytics Cookies Analytics cookies help us see which pages are most popular, and the data is reviewed without any details that identify you personally.
• Marketing Cookies Marketing cookies let us show you promos and offers that fit your interests. You can opt out of these anytime.

You may switch off cookies using your browser settings, but please note that some ACEPH features might not work properly afterward.

As a PAGCOR-regulated online gaming platform for players aged 21 and above, ACEPH keeps your personal data only for as long as it's genuinely needed. The retention period depends on the type of information involved, so here's a breakdown by category:

• Your Account Details Your account details stay with us while your account is active, and for two more years after you close it.
• Transaction History At least five years, as required by Philippine law.
• Your KYC Documents Five years from the date of account closure.
• Help Center Chat Logs Two years.
• Cookie Information Session cookies get deleted as soon as you close your browser, while persistent cookies stick around for no more than one year.

As soon as the retention period is up, we securely delete the data or anonymize it so it can't be traced back to you.

ACEPH, the online gaming platform behind aceph.mom, believes every user should have full control over their own data. That's why we make sure you have the following rights:

To use any of these rights, simply email [email protected] and you can expect a reply from our team within 15 business days.

ACEPH relies on modern, industry-leading technology to keep your data protected, and our security runs through multiple layers:

• 256-Bit SSL/TLS Encryption: Every bit of data exchanged between your browser and our servers is encrypted from end to end.
• Two-Factor OTP Verification: A one-time password (OTP) sent to your mobile number is required for logging in and for high-value transactions.
• Automated Fraud Detection: Our AI-powered system tracks account activity in real time and instantly flags anything unusual.
• Server Security: Cybersecurity specialists keep a 24/7 watch over our data centers.
• Regular Security Audits: Our systems are audited on a regular basis by independent third-party security experts.
• Data Segregation: Your payment details, betting history, and identity documents are kept separate, each within its own secured layer.

If a security breach ever occurs, we are required to notify every affected user within 72 hours.

ACEPH does not collect personal data from anyone below the age of 21, and we never will. Our platform is for adults only.

• Age verification is required at sign-up. If the date of birth you enter shows you are under 21, your registration is automatically declined.
• We confirm your age again during KYC verification using your NID or passport.
• If we ever discover that personal data has been collected from someone who is below 21, the legal age for gaming, we remove that data at once and close the account without delay.

Should you suspect that a minor has opened an account using your personal details, please get in touch with us immediately so we can investigate and take the necessary steps.

If you have any questions, concerns, or wish to request deletion of your personal information under this Privacy Policy, kindly reach out to us through any of the options listed below:

• Email Us: [email protected] - we typically respond within seven (7) business days.
• Chat With Us: Our website chat stays available around the clock, and on average, you will get a reply in about two minutes.
• For Data Privacy Requests: [email protected] - please allow fifteen (15) business days for us to respond.

For the complete details, head over to our Terms and Conditions page and go through the full provisions. These Terms & Conditions set out the rules that apply to your use of the platform. You may also view Play Responsibly the dedicated policy page on our website.