The ACEPH Privacy Policy in Plain Language A complete guide to how we collect,
At ACEPH, we believe your personal information belongs to you, and we treat it with full accountability. Whenever we collect details such as your name, contact number, email address, or chosen payment method, we gather only what is needed to keep your account running smoothly and your transactions secure. This ACEPH privacy policy explains exactly what data we hold, why we hold it, how we use it, and the protection we apply around it. That includes safeguarding the way we verify member identity, keeping payment information safe, and limiting access to private details within our team. Because ACEPH serves players aged 21 and above, we also use the information responsibly to encourage healthy gaming habits and confirm that members meet the required age. When a new promotion or feature goes live, we review how it handles personal data so eligibility checks stay fair, transparent, and secure. Our security measures include 256-bit SSL encryption, secure server monitoring, and strict boundaries on who can view sensitive records. In short, protecting your data is part of keeping your ACEPH experience safe and dependable.
Important: ACEPH Privacy Policy for a Secure Promotion Experience This policy is part of the ACEPH promotion eligibility handbook and applies to the aceph.mom website plus every connected service. By creating an ACEPH account, you are considered to have accepted this policy, so please read it through carefully before playing. Protecting your data sits at the heart of account privacy at ACEPH, and we use industry-grade safeguards such as 256-bit SSL encryption to help keep your personal details secure while you explore our games and promos.
Welcome to ACEPH, a platform regulated and licensed by PAGCOR. We understand that many players feel cautious about sharing personal details on an online gaming platform, and that is a perfectly reasonable reaction. That is exactly why ACEPH remains open about what information we collect, the reasons behind each request, and the steps we take to protect everything you share with us.
This privacy policy was prepared with Philippine players aged 21 and above in mind. Our one clear goal is to let you enjoy ACEPH with peace of mind, knowing that your information is in trusted hands. From your login details to your playing history, privacy and data protection are treated as a priority across the whole platform.
ACEPH never sells your personal information to advertising companies or any third party. The data you share is used only to improve your experience, such as keeping your account secure, processing your transactions, and making sure you stay eligible for the right promos and rewards.
ACEPH only gathers the information that is genuinely required to keep the platform running well. We never ask for unnecessary details or push you to share more than what is needed for a smooth experience. This keeps your personal data clutter-free and lowers unnecessary exposure.
Personal details you submit directly to ACEPH:
- Information gathered during account registration: Your complete name, active mobile number, email address (only when you decide to provide one), and birth date.
- Identity verification, also known as KYC checks: Your government-issued ID or passport number, together with your registered address.
- Payment-related details: The e-wallet numbers linked to your account for payments. Full card numbers and complete bank account details are not collected by ACEPH.
- Support and customer care conversations: Any messages you send our team through live chat or email, including questions, requests, and reports.
Data collected automatically while you use the platform:
- The kind of device you are on, along with your operating system and browser details.
- Your IP address and an approximate location based on it.
- Your betting history and transaction records within your ACEPH account.
- Logs showing when you log in and your activity around the site.
- Cookies and browsing data, which are explained in more detail in Section 5.
| Data category | Reason for collection | Required? |
|---|---|---|
| Full name and mobile number | To create and verify your ACEPH account | Yes, required |
| Birth date | To confirm you are 21 years old or older | Yes, required |
| National ID or passport | To comply with legal KYC obligations | Yes, required |
| Mobile Banking | Payment Process | Yes, required |
| Notifications | Optional Information | |
| Device Information | Security and Fraud Prevention | Automatic Collection |
At ACEPH, your account privacy and data protection come first. We only use your information for the specific purposes listed here, and nothing beyond what is described.
- Account Management: To secure your login, confirm your identity, and protect your account from unauthorized access.
- Payment Processing: To process your deposits and complete your withdrawal requests.
- Betting Services: To accept your bets, settle the results, and release your winnings.
- Customer Support: To answer your questions and address any concerns or complaints you may have.
- Promotions and Bonuses: To let you know about promotions that are relevant to you, but only if you have agreed to receive them.
- Fraud Prevention: To detect, prevent, and stop any fraudulent or suspicious activity.
- Legal Obligations: To comply with the requirements of regulators and applicable laws.
- Service Improvements: To use analytical data to understand platform usage and improve your overall experience.
Rest assured, your personal data is never sold for advertising purposes under this ACEPH privacy policy. As a platform for players aged 21 and above, we take data protection seriously. You may also opt out of promotional communications at any time, and we will honor your request right away.
ACEPH does not sell your personal information to any third party, and that will never change. However, there are a few limited cases where sharing certain details becomes necessary. We outline those situations below so everything stays transparent.
- Payment processors: When a deposit or withdrawal is processed, only the details required to complete that transaction are shared with our payment providers. Nothing more is ever included.
- Technology service providers: The trusted partners who handle server hosting and security analysis follow the same privacy standards we do. They are not allowed to disclose your information to any outside party.
- Legal Obligations: We may share information when required by a valid legal order from Philippine courts or authorized government bodies. Only requests that are lawful and properly documented will be acted on.
- Fraud investigations: We may also provide information to assist investigations involving financial scams, fraud, or cybercrime. Any disclosure is strictly limited to what the investigation requires.
Whenever we share information with a third party, that party must sign and honor strict confidentiality agreements. They cannot use your data for their own benefit or pass it on without our permission.
The ACEPH website uses cookies to improve your browsing experience. In simple terms, cookies are small data files stored on your browser that help the site remember useful information.
- Essential cookies: Some cookies are essential because they keep your login session active and help protect your account security and privacy. These cannot be switched off, as the platform depends on them to run safely.
- Functionality cookies: These remember your preferences, such as your chosen language or certain page settings, so the site stays consistent every time you visit.
- Analytics cookies: These help us understand which pages receive the most visits. All analysis is carried out without personal identification, in line with our data protection commitments.
- Marketing cookies: These show you offers and promotions that suit your interests, including updates you may qualify for. You always have the right to switch them off, and doing so will not affect your core account experience.
You may disable cookies through your browser settings at any time. Just keep in mind that if you do, some ACEPH features may not work as smoothly or may stop working altogether.
ACEPH only holds on to your personal information for as long as it genuinely needs to. Each type of data is kept for a different amount of time:
- Account information Account details stay on file while your account remains active, and we keep them for two more years after you close it.
- Transaction records Transaction records are retained for at least five years to satisfy legal and compliance requirements.
- KYC documents Verified KYC documents are kept for five years after your account has been closed.
- Support chat logs Support chat logs are stored for two years.
- Cookie data Session cookies disappear as soon as you close your browser, while persistent cookies may remain on your device for up to one year.
Once the retention period ends, we safely delete the information or convert it into a form that can no longer identify you.
ACEPH believes that you should always be in full control of your own information. With that in mind, here are the rights available to you:
To exercise any of these rights, simply email [email protected]. Our support team will get back to you within fifteen (15) working days.
ACEPH takes data protection seriously and applies industry-grade security technology to keep your information safe. Our protection works on several layers:
- 256-Bit SSL/TLS Encryption: Every exchange between your browser and our servers is fully encrypted.
- Two-Layer OTP Verification: A mobile OTP is required for logging in and for high-value transactions.
- Automated Fraud Detection: An AI-powered system detects unusual activity the moment it happens.
- Server Security: Our data centers are monitored 24/7 by cyber security specialists.
- Regular Security Audits: Independent third-party security experts regularly test our systems for vulnerabilities.
- Data Segregation: Payment information, betting data, and identity records are stored in separate, protected layers.
In the event of a security breach, affected users will be notified within seventy-two (72) hours.
ACEPH does not collect or store personal information from anyone below 21, and we never will. Our platform is strictly for adult players.
- Age verification is mandatory at registration. We check your birth date, and any registration from someone under 21 is automatically rejected.
- As part of the KYC process, we re-check your age using your NID or passport to confirm you are 21 or older.
- If we discover that a minor's data has been collected, we will erase it right away and close the associated account.
If you suspect a minor has used your information to create an account, tell us immediately.
For any inquiries, complaints, or requests to delete your data in line with this privacy policy, you can reach us at the following:
- Email: [email protected] - we usually reply within seven (7) business days.
- Live Chat: Available on the website 24/7, with an average response time of about two (2) minutes.
- Privacy requests: [email protected] - we usually reply within fifteen (15) business days.
For more details, see our Terms and Conditions and Responsible Gaming responsible gaming page.
Why Your Information Is Safe at ACEPH
Six Pillars of Data Privacy Protection
Privacy Questions, Answered
The Questions Players Ask the Most
Your Personal Data Stays Secure with ACEPH
Join ACEPH Now with Peace of Mind
Now that you have reviewed our privacy policy, you can see how seriously ACEPH takes data protection. From 256-bit SSL encryption to PAGCOR-regulated operations, we put safeguards in place to help keep your information secure. Feel free to register today and enjoy a safe online gaming experience designed with Filipino players in mind. Always play responsibly and only if you are 21 and above.
